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Business Operations

I’m passionate about solving problems, automating repetitive processes, streamlining workflows, and making systems better—for everyone. I love a good challenge or an interesting puzzle, and I thrive in environments dedicated to continuous improvement. If it’s broken, clunky, or inefficient… I want to fix it, and I have a talent for doing just that!

SKILLS

  • MS Excel: Automation, Dashboards, Power Query & VBA

  • MS Office Suite: Word, Outlook, PowerPoint, Forms

  • MS Teams & Planner & Google Workspace Too

  • DocuSign: Including Bulk Send

  • Instructional Writing

  • AI Tools for Task Automation & Productivity

  • Design Thinking Mindset

  • Consideration for End-User Experience

  • Sandbox Environments for Testing

  • CMS & Digital Asset Management Systems

EXPERIENCE

  • 5 Years of Experience in Business Operations

  • Automation for Data Analysis & Reporting

  • Workflow Optimization & Process Improvement

  • SOPs & Other Instructional Documentation

  • Interactive PDFs & Fillable Forms

  • Process Maps & Visual Workflows

  • File Organization, Version Control & Cleanup

  • Researched & Implemented Tools/Systems

  • Creative Problem-Solving

  • Iterative Improvements & Testing

My approach 

So, let me tell you about a time I used this process to... 

AUTOMATE DATA COLLECTION

This project focused on converting a time-consuming, paper-based process into a streamlined digital workflow. I created an interactive PDF and automated Excel report that made data collection easier, faster, and more accurate, saving our team a ton of time.

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TRACK COMPLEX FINANCIAL DATA

This project allowed me to solve a complex challenge for our team through the development of an Excel Command Center designed to track financial data, staffing positions, and participations rates for our partners. The system also automated the generation of CSV files for DocuSign Bulk Send. 

OPTIMIZE A WORKFLOW

This represented an opportunity for me to support my team through thoughtful and considerate suggestions to resolve challenges associated with asset management and tracking for over 2500 professional development resources designed for teachers. 

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CREATE A POCKET LIBRARY

This project represents a huge and successful pivot in response to the termination of our asset management database. Very quickly, we needed a way to organize and distribute over 1000 assets to our partners, so I created the Pocket Learning Library. 

DEVELOP PROCESS MAPS

These process maps were built to illustrate workflows in a simple, easy-to-follow format. They were designed in Word to ensure accessibility and ease of collaboration across teams.

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